When it comes to Back-Office, Operations Support Services or Operations Management, the list of tasks is endless. From basic activities like Data Entry, Info Updation, Online Research, Documentation Management to Underwriting Support, Reconciliation, etc., every business has its own set of problems which are then tackled by the repetitive engagement of their highly skilled employees.
Some organizations overlook the importance of Operations Support Systems that do not contribute directly to productivity or profitability but are still an essential part. These so-called “expense centers” often provide a backbone for any organization and without them, you would be lost in your company’s day-to-day operations.
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The biggest challenge is that most companies take a while to see through the camouflage and realize the amount of time, money and effort that is spent on these Systems viz a viz the benefit derived. Some simple yet powerful tools to gauge the same are a CBA (Cost-Benefit Analysis) or a Value/Non-Value Add (Va-NVa) Activity check.
The need for Operations Support Services has arisen due to increased overhead costs, the complexity of operations and poor/non-availability of Data required from external sources (outside organizational boundaries). Operations Support, therefore, works closely with internal and external customers as well as partners. The close involvement within decision-making processes gives them the capacity to constantly influence future developments impacting Operations along the whole value chain.
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From the beginning of our partnership, we were a young company creating a new category for data visibility, security and protection. And, it’s not always easy to work with startups like ours that face a multitude of challenges. But they took our challenges with focus, expertise, and relentless dedication – and helped us grow all the way through acquisition in just a few short years. I can confidently say we would not be where we are today without them. They’re also a joy to work with – always on – and staying several steps ahead!
“We have partnered with Tru Performance to run digital marketing projects in various English, Spanish and German speaking countries. It is beautiful to work with them. We appreciated in particular their great service, seamless integration of their work into our projects, technical expertise and their innovative approaches to solve customer’s marketing problems. Highly recommended.”
“I came in contact with Tru Performance searching for a Marketing Outsourcing Services provider. By taking a look at their previous projects and having calls, we agreed to work together, basically, on SEO and Digital PR. They have worked incredibly well with our clients by being communicative and transparent all the time.”
“Tru Performance has helped us in the development of one of our projects which involved development, designing and managing an online store. The company’s talents are evident with their excellent work on this scope, using both web design skills as well as advertising strategies to promote it further.”
“The Tru Performance team is a great partner in our efforts to build out and improve our digital presence. They are dedicated to meeting our high (and sometimes shifting!) needs. Additionally, the team goes above and beyond to recommend ways to quickly approve and adapt our processes to better leverage the tools we have in our tech stack for sales and marketing. Great team. Great partners.”
