Why Choose Tru Performance?

Providing you with flexibility while you scale

Experience and Expertise

With years of experience in the BPO industry, we bring deep domain knowledge and operational excellence to your business.

Quality Assurance

We are committed to delivering high-quality services that meet international standards and exceed your expectations.

Cost-effective Solutions

Our BPO services help you reduce operational costs, allowing you to invest more in core business functions.

Customer-centric Approach

We prioritize your customers needs, ensuring top-notch customer service that enhances customer satisfaction and loyalty.

BPO process

How Does the BPO Cycle Function? 

Client Consultation

We start by understanding your business needs and challenges.

Service Agreement

We then establish a service agreement detailing the scope, quality, and cost of services.

Transition Management

We ensure a smooth transition with minimal disruption to your operations.

Service Delivery

Our team delivers the agreed services, maintaining high standards of quality and efficiency.

Performance Monitoring

We continuously monitor and evaluate our performance to ensure we meet your expectations.

Continuous Improvement

We strive for continuous improvement, adapting our services to meet your evolving needs.

Services

What We Offer in BPO 

1

Customer Support

Delivering exceptional customer service to enhance customer satisfaction and loyalty.

2

Technical Support

Providing expert technical assistance to resolve complex issues efficiently.

3

Back Office Operations

Managing your back-office tasks so you can focus on core business functions.

4

Sales and Marketing Support

Driving your sales and marketing efforts to boost business growth.

5

Data Entry

Ensuring accurate and timely data entry to support your business operations.

Skill Set for BPO 

Communication Skills

Our team excels in both verbal and written
communication.

Technical Skills

We possess the technical skills necessary to
deliver a wide range of BPO services.

Problem-solving Skills

Our team is adept at solving problems efficiently and effectively.

Customer Service Skills

We prioritize customer satisfaction, delivering services that meet and exceed customer expectations.

Engagement Models for BPO

1

Project-based Model

Ideal for businesses with specific, short-term needs.

2

Dedicated Team Model

Best suited for businesses seeking long-term partnerships with a dedicated team handling their BPO needs.

3

Hybrid Model

A flexible model that combines the benefits of both project-based and dedicated team models.

Technologies

Cloud Computing

We leverage cloud technology to deliver efficient and scalable BPO services. 

Artificial Intelligence (AI)

We use AI to automate tasks and enhance service delivery. 

Data Analytics

We utilize data analytics to gain insights and improve our services. 

Cybersecurity

We prioritize data security, using advanced cybersecurity technologies to protect your data.

Looking to outsource your business processes?

Tru Performance is a flexible, affordable and expert partner in BPO for leading global companies. Connect with us to know more.

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