As the name suggests, Technical Support deals with the After Sales Technical Help for people who have bought your product or service.
It’s one of the trickiest services as more often than not it includes assisting customers who have limited understanding of Technology. It’s extremely complicated and can turn into a frustrating interaction in no time. Thus the agents don’t only need to be Domain Experts but also have to be professional & patient with an innate knack of handling people. Human Touch is the Key here.
Every Support interaction, moreso, a technical one has the potential of converting a normal customer into a loyal and lifelong brand ambassador of your business.
This is where Tru Performance steps in with it’s fleet of Industry Experts who are there to provide 24x7x365 Technical Support to your customers through a communication channel of their choice.
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From the beginning of our partnership, we were a young company creating a new category for data visibility, security and protection. And, it’s not always easy to work with startups like ours that face a multitude of challenges. But they took our challenges with focus, expertise, and relentless dedication – and helped us grow all the way through acquisition in just a few short years. I can confidently say we would not be where we are today without them. They’re also a joy to work with – always on – and staying several steps ahead!
“We have partnered with Tru Performance to run digital marketing projects in various English, Spanish and German speaking countries. It is beautiful to work with them. We appreciated in particular their great service, seamless integration of their work into our projects, technical expertise and their innovative approaches to solve customer’s marketing problems. Highly recommended.”
“I came in contact with Tru Performance searching for a Marketing Outsourcing Services provider. By taking a look at their previous projects and having calls, we agreed to work together, basically, on SEO and Digital PR. They have worked incredibly well with our clients by being communicative and transparent all the time.”
“Tru Performance has helped us in the development of one of our projects which involved development, designing and managing an online store. The company’s talents are evident with their excellent work on this scope, using both web design skills as well as advertising strategies to promote it further.”
“The Tru Performance team is a great partner in our efforts to build out and improve our digital presence. They are dedicated to meeting our high (and sometimes shifting!) needs. Additionally, the team goes above and beyond to recommend ways to quickly approve and adapt our processes to better leverage the tools we have in our tech stack for sales and marketing. Great team. Great partners.”
